Sterling Background (Canada) Integration

Integrate Rosterfy with Sterling Background (Canada), a global leader in background and identity services, Sterling can help provide everything your business needs to hire with confidence.

Introduction

Sterling offers a comprehensive range of background check services, encompassing various types of screenings, such as working with children, driving history evaluations, and federal background investigations.

The company provides flexible payment options tailored to different needs, including user-paid, customer-paid, and charity-paid models. Each background check is categorized as a Package, which outlines the specific type of screening being conducted and the associated payment structure.

Sterling's service is designed to facilitate the background checking process efficiently while ensuring the security and accuracy of the results.

Setting up the Integration

To setup the integration, follow these simple steps:

1. Navigate to Settings > Integrations in Rosterfy.
2. Search for Sterling Canada Background Check and select Enable > Authorize.
3. You will then be prompted to Login, the credentials used here are specific to the integration. They are not your Rosterfy or Sterling volunteers credentials.
   
   
   
   

   NOTE: You will need to contact your Sterling Account Manager to obtain the credentials specific for integrating with Rosterfy. You will not be able to progress with the integration without these.

4. Once you input a valid username and password, the system will fetch the available packages from your Sterling account and display them for you.
   If the username or password is invalid, this will fail. Please contact your Sterling Account Manager for correct integration specific credentials to be able to proceed. 
5. The integration is now setup one way, the Sterling Background (Canada) integration page will now have the available links for you to share with your users to initiate an order.

Volunteer Experience

When a volunteer received a link to a Sterling background (Canada), they will be directed to a specific page in the portal. Before an order can be created, the Users account is checked for the following fields:

• Full Name
• Date of Birth
• Address

If any of these fields are not complete, the User will be prompted to add/update them. Sterling will also check the postal code provided is valid for the provinces the user provides.

The user will be asked to update any details that are incomplete. 

Once all details are complete and valid, an order will be automatically created on Sterling and the user will see an updated screen.

The user will then need to proceed to Sterling to complete the final details of the background check.

What are the Limitations?

• You will require unique credentials to complete the integration, this is available from your Sterling Account Manager.
• Users will need to be logged into Rosterfy to complete the order. If they are sent a link in an email, after clicking the link they will be prompted to login to Rosterfy, if they are not currently logged in.
• Users must provide complete details for Name, Date of Birth, Address and Postal Code.
• Available in Canada only.
• Updates to the background check can only occur through webhooks, preventing any manual alterations in the system.