Password Reset

Users from time-to-time may require their password to be reset to gain entry into their login. Here we will take you through how you can support them as an admin.

Overview

There are two methods that can be used to reset a users password for them:

Sending a password reset via the Admin Console

Utilising the Import User feature

The first is the preferred method, however if the user is having difficulty accessing their email address, it is possible for admins to reset their password via an import. 

Sending a Password Reset via the Admin Console

Although any user can reset their password from the login page, sometimes a user may have difficulty finding this option, they may have mis-typed their email address, or for some other reason they cannot reset it themselves.

As an admin, you can assist by following these simple steps:

1. Navigate to Users > Users.
2. Locate the user that requires a password reset.
3. Click More Actions > Send Reset Password Email.
4. A pop up will appear, asking you to confirm, select Yes.

A password reset email will be sent to the email address listed against the user, with a link to reset their password. 

Utilising Import User Feature

A user may have difficulty retrieving or updating their password if they cannot access their email. As an admin, you are able to provide them with a temporary password by following the steps provided in the Importing Users article.

Creating an excel file with the users Email Address and Password as columns for importing.

The user will then be able to login with the temporary password and update after login.

Volunteer Portal Password Reset

Volunteers are able to reset their password via the Volunteer Portal and should only require admin assistance if they do not have access to the email the are registered with. 

To reset a password on the Volunteer Portal, simply enter the email address and click forgotten password.

The following screen will ask you to confirm you wish to reset the password, require a reCAPTCHA, then click Reset Password.

The password reset email will be sent to the provided email with a link to reset the password.